Frequently Asked Questions

We offer fixed-blade hunting knives, outdoor utility knives, folding pocket knives and selected knife sets. The exact construction, materials, dimensions and included accessories are listed on each product page.

Materials vary by product and may include Damascus steel, D2 steel, carbon steel, Pakka wood, natural wood, resin, bone, horn and leather. The individual product description provides the authoritative specifications for each item.

Many of our knives are handmade or hand-finished by skilled craftspeople. The exact construction is identified on the relevant product page.

Handmade production and natural materials may create small differences in Damascus pattern, grain, texture, color, finish or dimensions. These variations help make each piece distinctive and are not automatically defects.

Damascus steel generally refers to steel made or finished to display a distinctive layered or flowing pattern. Steel composition, construction method, pattern and layer count can differ between products. Review the relevant product page for the exact specifications.

The overall product will remain materially consistent with its listing. However, Damascus patterns and natural materials such as wood, bone, horn and leather vary between individual pieces. Photography, lighting and screen settings can also affect color appearance.

A sheath is included only when the product title or description clearly states that one is included. Review the product description and included-accessories information before ordering.

You must be at least 18 years old or meet the higher minimum legal age required in your jurisdiction. By ordering, you confirm that you are legally permitted to purchase and receive the product.

Knife restrictions vary by state and locality. Customers must be legally eligible to purchase and receive the product and must comply with applicable rules for possession, carrying and use.

We ship within the United States only and may decline shipment where a product cannot legally be delivered. Product availability on our website does not mean every item is permitted in every location.

Select your product and any available options, add the item to your cart and complete checkout. Carefully review the product, quantity, delivery address, shipping method and total before submitting payment.

We accept the secure payment methods displayed during checkout. Available options may depend on the customer’s location, device and the payment services currently enabled on our store.

Never send complete payment-card information by email.

Email us as soon as possible with your order number. We will try to accommodate requests before fulfillment begins, but changes or cancellation may no longer be possible once fulfillment has started.

Orders already shipped normally follow the eligible return process after delivery. Personalized or made-to-order work generally cannot be cancelled once production begins, except where required by law. These conditions do not limit cancellation rights relating to shipping delays.

Custom carving is available only when a carving option is displayed on the product page. Select the required option and enter the exact spelling, capitalization and punctuation before adding the item to your cart.

Personalized products may be subject to the conditions stated in our Refund Policy.

We currently ship to eligible addresses within the United States only. We do not offer delivery to Canada or other international destinations.

Shipping availability depends on the complete delivery address, carrier coverage and applicable product restrictions. Available services are displayed at checkout. If we cannot fulfill or legally deliver a paid order, we will notify you and refund the cancelled order to the original payment method.

Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit and applies to both Standard and Express Shipping. Any additional preparation time for personalized or made-to-order items will be stated on the product page before purchase.

Standard Shipping: estimated transit of 5–8 business days after dispatch, or 6–10 business days total including normal processing.

Express Shipping: estimated transit of 1–2 business days after dispatch, or 2–4 business days total including normal processing.

Business days exclude weekends and U.S. federal holidays. Delivery dates are estimates and may be affected by weather, carrier disruptions or address issues. Express Shipping does not remove processing time.

Standard Shipping is free for eligible U.S. addresses, with no minimum order value. Express Shipping costs $15.00 USD where available at checkout.

The available services and complete shipping charge are displayed before payment. We do not add undisclosed shipping fees after an order is placed.

When tracking is available, we send it to the email address used during checkout after the order ships. Tracking can take up to 48 hours to display the first carrier scan.

Check your spam folder and then contact us with your order number if the shipping email is missing.

Check the complete delivery area, mailbox, household members, neighbors, building staff and carrier safe locations. Then contact the carrier using the tracking number.

If the package remains missing, email us promptly with your order number and tracking information.

If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate where available and offer the choice of accepting the delay or cancelling the unshipped order for a full refund.

If an order is delayed after dispatch, contact us with your order number and tracking details. We will investigate with the carrier. A temporary tracking gap does not necessarily mean a package is lost. If a shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund.

Contact us promptly if your address needs correction. If a package is returned because of an incorrect address, refused delivery or failure to collect it, we will discuss reshipment or an applicable refund.

Where permitted by law, actual return-to-sender or reshipping costs may apply to customer-caused delivery failures. Any charges will be explained before reshipment or the refund is finalized. We will not deduct a Standard Shipping fee that was originally free or charge for failures caused by our error. These situations are separate from our authorized free return process.

We accept eligible returns of new and slightly used items requested within 30 calendar days after delivery. Slightly used items may show minor signs of careful handling or light use but must remain complete, functional and free from substantial damage.

Include the original sheath, case, accessories and other supplied components. Original packaging is preferred, but missing outer packaging alone does not automatically make an otherwise eligible return unacceptable.

Contact us for authorization before sending your item. Conditions and exclusions are explained in our Return and Refund Policy.

Returns are made by mail. Email sales@wildhuntsteel.com within 30 calendar days after delivery with your order number, the item and the reason for your request.

We will confirm eligibility and provide return authorization, the correct address and a prepaid shipping label or another free return arrangement. You are responsible for packing the item safely and handing it to the designated carrier. Keep your tracking number and proof of carrier acceptance.

Do not send an item to a public business or warehouse address without confirmation. A request submitted within the return window remains eligible while we arrange instructions.

Contact sales@wildhuntsteel.com promptly, preferably within 7 calendar days after delivery, if an item arrives damaged, defective, incomplete or incorrect. Include your order number and clear photographs of the product, packaging, shipping label and issue where available.

Retain the item and packaging and avoid further use, sharpening or repair while we review the issue. After verification, we will arrange an appropriate replacement, refund or other agreed remedy, with any required return shipping provided free.

The seven-day reporting preference does not replace the 30-day return window or limit your rights under applicable law.

For an eligible returned item, we will issue your refund to the original payment method within 10 calendar days after receiving the return. Inspection is included within this period.

We will notify you when the return is received and when the refund is issued. Your bank or payment provider may require additional time to display the credit. Store credit will not be substituted unless you agree.

If you have not received confirmation within 10 calendar days after the return reaches our authorized address, email us with your order number and return tracking details.

Authorized returns are free. We provide a prepaid return label or another free return arrangement. There are no restocking fees or refund-processing fees.

You pack and mail the item using our instructions. If you buy a different shipping service without prior agreement, reimbursement of that separately purchased service is not guaranteed.

For an eligible return, we refund the price paid for the returned item and applicable refundable tax. Standard delivery is free, so no original Standard Shipping fee is deducted.

The optional $15 Express Shipping charge is normally non-refundable for a change-of-mind return once the delivery service has been provided. For returns resulting from our error or a verified damaged, defective or incorrect item, applicable original delivery charges are refunded where appropriate or required by law.

Engraved, personalized, customized or made-to-order items, gift cards, and products clearly identified as non-returnable final sale before purchase are excluded, except where required by law. Products with substantial customer-caused damage, excessive wear or unauthorized modifications may also be ineligible.

An ordinary discount does not make an item final sale. These exclusions do not remove rights relating to items delivered damaged, defective, incorrect or materially different from their description.

Secure the blade in its sheath or suitable protective covering and use a rigid box with adequate cushioning. The edge and point must not be able to penetrate the packaging, and the item must not move inside the box.

Include supplied accessories and your order number. Never mail an exposed or loosely packed blade. Follow the designated carrier’s requirements and contact us if you need packaging guidance.

Contact us to discuss the item you would like and its availability. You may return the eligible original product for a refund and place a separate order.

If we arrange a direct exchange, we will confirm the replacement, any price difference and any applicable replacement-delivery charge before proceeding. The authorized return of the original eligible item remains free.

Clean the blade carefully by hand using a soft cloth and mild soap when needed. Dry it immediately and completely.

Unless the product page expressly states otherwise, never put the knife in a dishwasher or leave it soaking in water.

Keep the blade clean and dry. Apply a light coating of suitable knife oil or food-safe mineral oil after use and before longer storage.

Avoid prolonged exposure to moisture, salt, acids and damp leather.

Leather can retain moisture. For longer storage, clean, dry and lightly oil the blade, then keep it in a dry location outside the sheath. Inspect the blade periodically for moisture or corrosion.

Use a sharpening system suitable for the blade and maintain the existing edge angle. If you are inexperienced, use a qualified professional.

Improper sharpening can scratch the finish, alter the blade profile or damage the edge.