Shipping policy

Shipping Policy

Last updated: September 13, 2026

At Wild Hunt Steel, we want you to understand how your order will be processed, shipped, and delivered. This Shipping Policy explains our delivery destinations, available shipping services, shipping charges, estimated delivery times, tracking procedures, and assistance with delivery problems.

This policy applies to orders placed through wildhuntsteel.com.

1. Shipping Destinations

Wild Hunt Steel currently accepts orders for delivery within the United States only.

We do not currently offer shipping to Canada or other international destinations.

Available shipping services depend on your complete delivery address, carrier coverage, and any restrictions applicable to the products in your order. Enter your full address at checkout to see the available shipping options.

A product’s availability on our website does not mean that it can be delivered to every address. We may be unable to fulfill an order where the destination is not supported by the carrier or where delivery would violate an applicable product restriction.

If we cannot fulfill or legally deliver a paid order, we will notify you and refund the cancelled order to your original payment method.

2. Order Processing Time

Orders are normally processed within 1–2 business days.

Our processing days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

During processing, we review your order details, prepare your items, and arrange shipment.

Order-processing time is separate from carrier transit time. Selecting Express Shipping does not remove the processing period.

An order-confirmation email confirms that we have received your order. It does not mean that the order has already been dispatched.

If we need additional information to complete payment, address, or eligibility verification, we will contact you using the details provided at checkout. Please respond promptly to help prevent avoidable delays.

If we cannot dispatch your order within the stated timeframe, we will notify you and explain the available options as described in the Delayed Orders section below.

3. Shipping Methods, Prices, and Delivery Times

We offer the following shipping options for eligible U.S. delivery addresses:

Shipping method Shipping charge Order processing Estimated transit after dispatch Estimated total delivery time
Standard Shipping Free 1–2 business days 5–8 business days 6–10 business days
Express Shipping $15.00 USD 1–2 business days 1–2 business days 2–4 business days

Estimated total delivery time includes processing and carrier transit.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Standard Shipping

We offer free Standard Shipping, with no minimum order value, for eligible U.S. delivery addresses.

Standard shipments generally arrive within 5–8 business days after dispatch. Including normal processing, the estimated total delivery time is 6–10 business days.

Express Shipping

Express Shipping is available for $15.00 USD at eligible addresses where the service is offered at checkout.

Express shipments generally arrive within 1–2 business days after dispatch. Including normal processing, the estimated total delivery time is 2–4 business days.

Express Shipping provides faster carrier transit. It does not guarantee same-day processing, same-day dispatch, or next-day arrival after placing your order.

4. Shipping Charges and Checkout Information

Available shipping methods and the complete shipping charge are displayed at checkout before you submit payment.

All shipping prices in this policy are stated in U.S. dollars.

You can review your selected shipping method and its charge before completing your purchase. Wild Hunt Steel does not add an undisclosed shipping charge after you place an order.

If the selected service becomes unavailable before dispatch, we will contact you to discuss an alternative or cancellation. We will not charge you for a more expensive shipping service without your agreement.

5. Understanding Delivery Estimates

Delivery estimates depend on the selected shipping service, the time needed to prepare your order, and the delivery address.

The transit period begins after your package has been dispatched and handed over to the carrier. Creating a shipping label alone does not mean the carrier has received the package.

Delivery dates are estimates rather than guaranteed arrival dates. Your shipment may be affected by:

  • Severe weather or natural disasters.

  • Carrier service interruptions.

  • Holiday schedules and seasonal demand.

  • Incorrect or incomplete delivery information.

  • Unsuccessful delivery attempts or access restrictions.

  • Other circumstances affecting the carrier’s delivery network.

If your order is needed for a particular occasion, please consider both processing time and transit time before choosing your shipping method.

6. Personalized or Special-Order Products

If an item is offered with engraving, personalization, made-to-order production, or another preparation requirement, it may need additional processing time.

Any additional lead time will be stated on the relevant product page before purchase. That disclosed preparation period applies before the selected shipping service begins.

Express Shipping does not shorten the preparation time required for a personalized or special-order item.

If we become aware of a delay beyond the stated preparation period, we will contact you with an update and the available options.

7. Order Confirmation and Shipment Tracking

After placing an order, you will receive an order-confirmation email at the email address entered during checkout.

Please review the confirmation carefully, including the products ordered and the shipping address. Contact us promptly if you notice an error.

Once your order has been dispatched, we will send a shipping-confirmation email containing tracking information when available.

Tracking may take up to 48 hours to display the carrier’s first scan or movement. A tracking number can be issued before the carrier completes its initial scan.

If you cannot find your confirmation or tracking email:

  • Check your spam, junk, and promotional folders.

  • Confirm that you entered the correct email address.

  • Contact sales@wildhuntsteel.com with your name and order number.

If tracking remains unavailable or does not update after the initial period, contact us so we can check the shipment.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

  • The recipient’s full name.

  • Street number and street name.

  • Apartment, suite, or unit number, where applicable.

  • City and state.

  • ZIP code.

  • Contact email address.

Missing apartment numbers, incorrect ZIP codes, or other address errors may cause delivery delays or result in the package being returned.

To request an address correction, email sales@wildhuntsteel.com as soon as possible. Include your order number and the complete corrected address.

We will try to update the address before dispatch, but changes cannot be guaranteed once fulfillment has begun. For security reasons, a significant address change may require cancellation and placement of a new order.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us promptly at sales@wildhuntsteel.com.

We will review your request and try to accommodate it before shipment. Changes may not be possible once an order has entered fulfillment.

Once a package has been dispatched, we cannot guarantee that it can be intercepted, redirected, or cancelled during transit.

If your order has already shipped, eligible returns after delivery will be handled according to our Refund Policy. Please contact us for instructions before returning an item.

These conditions do not limit cancellation rights relating to a shipping delay or any other rights available under applicable law.

10. Delayed Orders

If we cannot ship your order within the stated processing or preparation period, we will notify you and provide a revised shipping date where available.

You will have the option to agree to the delay or cancel the unshipped order for a full refund. Where your consent is required and is not obtained, we will cancel and refund the affected unshipped order as required by applicable law.

If an order has already shipped but is taking longer than expected, contact us with your order number and tracking details. We will review the tracking information and contact the carrier where appropriate.

A temporary tracking gap or missed estimated arrival date does not automatically mean that a shipment has been lost. We will help investigate and explain the next steps.

11. Undeliverable, Refused, or Uncollected Packages

A carrier may return a package if:

  • The address is incorrect or incomplete.

  • The carrier cannot access the delivery location.

  • The recipient refuses delivery.

  • The package is not collected within the carrier’s holding period.

  • Delivery attempts are unsuccessful.

If your package is returned to us, we will contact you to discuss reshipment or an applicable refund.

Where permitted by law, actual return-to-sender or reshipping costs may apply when the delivery failure resulted from an incorrect address or other customer-provided information or instructions.

We will explain any applicable charges before arranging reshipment or finalizing a refund. We will not deduct a Standard Shipping charge that was originally free.

You will not be charged for delivery failures caused by an error on our part. This section does not limit your rights concerning damaged, defective, or incorrect products.

12. Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, side entrances, and other possible delivery locations.

  2. Ask household members whether they accepted the package.

  3. Check with neighbors, building reception, or your mailroom.

  4. Review any delivery photograph or notice supplied by the carrier.

  5. Contact the carrier for additional information about the delivery scan.

If the package remains missing, email sales@wildhuntsteel.com promptly with your order number and tracking details.

We will review the available delivery information and help with the carrier investigation. We may request reasonable supporting information needed to resolve the case.

A delivered tracking scan will be considered alongside the other available information when reviewing your report.

13. Lost Shipments

If a shipment appears to be lost in transit, contact us so we can investigate with the carrier.

Please provide your order number, tracking number, and confirmation of your delivery address.

If the shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund. We will explain the resolution and any next steps directly to you.

Your rights under applicable law remain unaffected by the carrier’s investigation procedures.

14. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact sales@wildhuntsteel.com promptly, preferably within 7 calendar days of delivery.

To help us investigate, please include:

  • Your full name and order number.

  • A clear description of the issue.

  • Photographs of the item received.

  • Close-up photographs of any damage or error.

  • Photographs of the shipping carton, internal packaging, and shipping label, where available.

Keep the item and its packaging while we review the issue. Please do not send the item back until you receive instructions from us.

Once the issue is verified, we will provide an appropriate replacement, refund, or return arrangement at no additional cost to you.

The requested seven-day reporting period helps us investigate promptly. It does not remove or shorten any rights you may have under applicable law.

15. Product Eligibility and Delivery Restrictions

Wild Hunt Steel requires customers purchasing knives or edged tools to be at least 18 years old, or meet any higher applicable minimum age.

Customers must be legally eligible to purchase and receive the product at the delivery address provided.

Certain products may be subject to state, local, or carrier restrictions. We may request reasonable age or eligibility verification and may decline shipment when legal eligibility or delivery availability cannot be confirmed.

We will not knowingly ship an order where doing so would violate an applicable restriction.

If a paid order is cancelled before dispatch because it cannot be fulfilled or legally delivered, we will notify you and refund the cancelled order to the original payment method.

16. Returns After Delivery

Returns and exchanges after successful delivery are governed by our Refund Policy.

Please review that policy for return eligibility, applicable time limits, item-condition requirements, and refund procedures.

To begin a return, contact sales@wildhuntsteel.com with your order number. Obtain return authorization and the correct return instructions before sending any item.

Our warehouse address should not be used as a return destination without confirmation from our team.

17. Contact Information

For shipping questions, order updates, address corrections, tracking assistance, or delivery concerns, contact:

Wild Hunt Steel
Operated by Western Trading Company Inc.

Warehouse and fulfillment location:
7080 N McCormick Blvd
Lincolnwood, IL 60712
United States

Email: sales@wildhuntsteel.com
Website: https://wildhuntsteel.com

Please include your order number when contacting us about an existing purchase so we can locate your order and assist you efficiently.