Refund policy

Last updated: September 13, 2026

At Wild Hunt Steel, we accept eligible returns within 30 calendar days after delivery. For standard change-of-mind returns, products must be new, unused, and in their original packaging, with all supplied accessories and components.

Authorized returns are free by mail. We do not charge restocking or refund-processing fees.

This policy applies to purchases made through wildhuntsteel.com for delivery within the United States.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

For a standard change-of-mind return, the product must:

Be new and unused.
Be returned in its original packaging.
Include its original sheath, case, accessories, and all other supplied components.
Be free from customer-caused damage, stains, corrosion, wear, or alterations.
Not have been sharpened, modified, or personalized after delivery.

Used or slightly used products are not eligible for standard change-of-mind returns.

These conditions apply to our individual knives, folding knives, chef knives, kitchen knife sets, outdoor cutting tools, and collectible products, including Audie Hunter, Ivory Edge, Davy Crockett, Heritage, Lunar Howl, and Crimson Vortex.

For knife sets, all knives and supplied components must be returned together unless we agree otherwise.

These eligibility requirements do not prevent you from reporting a product that arrived damaged, defective, incomplete, or incorrect.

2. Original Packaging and Accessories

For standard change-of-mind returns, original product packaging is required, together with all supplied sheaths, cases, accessories, and components.

Place the original product packaging inside a suitable protective shipping box where necessary to keep the contents secure during transit.

If the original packaging arrived damaged, or your order arrived with missing components, contact us before returning the product. We will provide instructions based on the issue.

A problem with packaging or missing components at delivery does not, by itself, prevent a claim for a damaged, defective, incomplete, or incorrect order.

3. How to Request a Return

Email sales@wildhuntsteel.com within 30 calendar days after delivery and include:

Your name and order number.
The name of the product you wish to return.
The reason for your return.
Photographs if the product arrived damaged, defective, incomplete, or incorrect.

Please contact us before mailing your return. We will provide authorization, shipping instructions, and confirmation of the return address.

A request submitted within the 30-day window remains eligible while we arrange your return instructions, provided the product meets the applicable return conditions.

4. Return Shipping and Fees

Authorized returns are free by mail.

We will provide a prepaid return shipping label or arrange another return method at no cost to you.

We do not charge:

Return shipping fees through our authorized return process.
Restocking fees.
Refund-processing fees.

You are responsible for packing the product securely and handing the package to the designated carrier.

If you purchase your own return shipping service without our prior agreement, reimbursement of that separately purchased service is not guaranteed.

Do not mail a return to an unconfirmed address.

5. Safe Packaging for Knives and Edged Tools

All knives and edged tools must be securely packaged to protect anyone handling the shipment.

Please:

Place each blade inside its original sheath or a suitable protective covering.
Secure sharp edges and points so they cannot penetrate the packaging.
Use a rigid shipping box with adequate cushioning.
Prevent knives and accessories from moving inside the box.
Protect each knife individually when returning a set.
Follow the designated carrier’s packaging instructions.

Never mail an exposed blade or place a loosely packed knife in an envelope.

6. Return Inspection

We will notify you when your return is received and inspect the product, its packaging, and its supplied components.

For standard change-of-mind returns, we will check that the product is new, unused, and returned in its original packaging with all supplied components.

If the return does not meet the applicable conditions, we will explain the reason and discuss the available next steps.

Damaged, defective, incomplete, or incorrect orders are reviewed separately according to the issue reported.

7. Refund Timeline and Payment Method

For an eligible return, we will issue your refund within 10 calendar days after receiving the returned product. Inspection is included within this period.

Refunds are issued to the original payment method used at checkout. We will not substitute store credit unless you expressly agree.

Your bank, card issuer, or payment provider may require additional time to display the credit after we issue it.

We will email you when your refund has been issued.

8. Refund Amount and Original Delivery Charges

For an eligible return, we refund the purchase price paid for the returned product, including applicable refundable tax.

There are no restocking or refund-processing deductions.

Standard delivery is free, so no original Standard Shipping charge will be deducted from your refund.

If you selected the optional $15 Express Shipping service, that original delivery charge is normally non-refundable for a change-of-mind return after the service has been provided.

When a return results from our error or a verified damaged, defective, or incorrect product, we will also refund the applicable original shipping charge where appropriate or required by law.

9. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, email sales@wildhuntsteel.com promptly, preferably within 7 calendar days after delivery.

Please include:

Your name and order number.
A description of the problem.
Clear photographs of the product and the issue.
Photographs of the packaging and shipping label, where available.

For knife sets, identify any affected or missing knives or accessories.

Avoid further use, sharpening, modification, or attempted repair while we review the issue. Retain the product and available packaging until we provide instructions.

After verification, we will arrange an appropriate replacement, refund, or other remedy agreed with you. Any required return shipping will be free.

The new-and-unused condition and original-packaging requirement for change-of-mind returns do not automatically disqualify a claim involving a product delivered damaged, defective, incomplete, or incorrect.

The requested seven-day reporting period helps us investigate promptly. It does not replace the 30-day return window or limit your rights under applicable law.

10. Exceptions to Change-of-Mind Returns

The following are not eligible for standard change-of-mind returns:

Used or slightly used products.
Products returned without their original product packaging.
Products missing supplied accessories or components, unless we agree otherwise.
Products with customer-caused damage, corrosion, wear, sharpening, or modifications.
Engraved, personalized, customized, or made-to-order products.
Gift cards, except where a refund is required by law.
Products clearly identified as non-returnable final-sale items before purchase.

An ordinary discount or sale price does not automatically make a product non-returnable.

These exceptions do not remove your rights when a product arrives damaged, defective, incorrect, or materially different from its description.

11. Exchanges

If you would like a different product, contact us to discuss availability.

You may return an eligible new, unused product in its original packaging for a refund and place a separate order for the replacement.

If we arrange a direct exchange, we will confirm the replacement product, any price difference, and any applicable replacement-delivery charge before proceeding. The authorized return of the original eligible product remains free.

If a suitable replacement is unavailable, we will process an eligible refund to your original payment method.

12. Order Cancellations

Send cancellation requests to sales@wildhuntsteel.com as soon as possible.

We will try to cancel your order before fulfillment begins. If processing has already started, cancellation may no longer be possible.

Once an order has shipped, an eligible product may be returned after delivery under this policy.

Personalized, engraved, customized, or made-to-order work generally cannot be cancelled once production begins, except where required by law.

These conditions do not limit your rights when we cannot ship within the promised timeframe.

13. Refused or Unclaimed Shipments

Refusing delivery or leaving a package unclaimed does not automatically register a return request. Please contact us so we can identify the order and arrange the appropriate next steps.

If the package is returned to us, we will review its condition and your return eligibility. We will explain any applicable original delivery or carrier return-to-sender charges before finalizing a refund, where permitted by law.

These charges do not apply to returns made through our authorized free return process or to delivery failures caused by our error.

14. Delayed Returns or Refunds

Retain your return tracking number and proof of carrier acceptance.

If a return sent using our provided label appears delayed or lost, contact us with those details. We will work with the carrier to investigate and explain how your return will be resolved.

If you have not received refund-issuance confirmation within 10 calendar days after tracking confirms delivery to our authorized return address, email sales@wildhuntsteel.com.

15. Contact Information

Wild Hunt Steel
Operated by Western Trading Company Inc.

7080 N McCormick Blvd
Lincolnwood, Illinois 60712
United States

Email: sales@wildhuntsteel.com
Website: wildhuntsteel.com

Please contact us for return authorization and confirmation of the return address before mailing any product.

Wild Hunt Steel

Address: 7080 N Mccormick Blvd Lincolmwood,Illinois 60712
Email address: sales@wildhuntsteel.com