Payment Policy

Last updated: September 13, 2026

At Wild Hunt Steel, we provide clear payment information so you can review your purchase with confidence. This policy explains accepted payment methods, pricing, payment authorization, billing information, refunds, and assistance with payment issues.

This policy applies to purchases made through wildhuntsteel.com. Wild Hunt Steel is operated by Western Trading Company Inc., and we currently deliver within the United States only.

1. Accepted Payment Methods

We process online card payments through Shopify Payments.

Our available payment options include:

  • Visa

  • Mastercard

  • American Express

  • Shop Pay

Additional supported cards or digital wallets may be available at checkout. Please refer to the payment options displayed during checkout to confirm which methods are available for your purchase.

Some payment options depend on your device, browser, payment account, card eligibility, and the payment provider’s requirements.

Select your preferred available method and follow the checkout instructions to complete your purchase.

2. Currency

Our store’s payment currency is United States dollars (USD).

Please review the currency and final amount displayed at checkout before submitting payment.

If your payment account uses a different currency, your bank or payment provider may convert the transaction and apply its own exchange rate or fees. These charges are determined by your provider and are not additional fees imposed by Wild Hunt Steel.

Acceptance of a payment method does not change our delivery coverage. We currently ship within the United States only.

3. Prices and Order Total

The price of each product is displayed on its product page. Before completing your purchase, you can review:

  • The products and quantities ordered.

  • The price of each item.

  • Any applicable discount.

  • The selected shipping service and its charge.

  • Any applicable tax.

  • The final order total.

Any applicable sales tax is calculated and displayed at checkout based on the order and delivery address.

We do not add undisclosed charges after an order has been placed. If a proposed change would increase your order total, we will request your agreement before proceeding.

4. Shipping Charges

Our shipping options for eligible U.S. addresses are:

Shipping method Charge
Standard Shipping Free
Express Shipping $15.00 USD

Available services and shipping charges are displayed before payment.

Our normal processing period is 1–2 business days. Estimated transit after dispatch is 5–8 business days for Standard Shipping and 1–2 business days for Express Shipping.

Please review our Shipping Policy for complete processing and delivery information.

5. Payment Authorization and Processing

When you submit an order, you authorize payment of the final total displayed at checkout using your selected payment method.

Your bank or payment provider may verify the transaction, request additional authentication, or place a temporary authorization hold on your account.

An authorization hold reserves funds while the transaction is processed. It may appear as a pending transaction before a completed charge is shown.

An order-confirmation email confirms that we have received your order. It does not mean that the order has already shipped.

If payment cannot be authorized or completed, we may contact you for assistance or cancel the unpaid order. Please do not send payment through a separate channel unless it is part of the checkout process provided by our store.

6. Billing Information

Please provide accurate billing information when placing an order, including:

  • The cardholder’s or payment-account holder’s name.

  • The billing address associated with the payment method.

  • A valid contact email address.

  • Any other information required by the payment provider.

Your billing address may differ from your shipping address, but both must be entered accurately.

By submitting a payment, you confirm that you are authorized to use the selected card, wallet, or payment account.

Incorrect information may cause the transaction to be declined or require additional verification before the order can proceed.

7. Payment Security

Our checkout uses Shopify’s payment infrastructure to process supported transactions. Payment providers may use encryption, authentication, and fraud-detection measures to help protect payment information.

Enter sensitive payment details only through the checkout or your selected payment provider’s secure interface.

Do not email us your full card number, card security code, account password, or one-time authentication code. Our customer-support team does not need these details to investigate an order or refund.

For information about how personal information is handled, please review our Privacy Policy and the privacy information provided by your chosen payment provider.

8. Declined or Unsuccessful Payments

A payment may be declined because of incorrect billing details, insufficient available funds, an expired card, issuer restrictions, or unsuccessful authentication.

If your payment does not complete:

  1. Review your payment and billing information.

  2. Complete any authentication requested by your provider.

  3. Check with your bank or payment provider for the reason for the decline.

  4. Try another payment method offered at checkout, if appropriate.

Before submitting another order, check whether you received an order-confirmation email or whether an existing order was created.

If you are unsure whether your purchase was successful, contact sales@wildhuntsteel.com so we can help check its status.

9. Pending or Duplicate Transactions

A pending authorization and a completed charge may temporarily appear together on your account. This does not necessarily mean you have been charged twice.

The time needed to release an unused authorization depends on your bank or payment provider.

If you believe there are two completed charges for the same order, email sales@wildhuntsteel.com with your order number, transaction dates, and amounts.

You may provide a screenshot with sensitive account details concealed. Please do not send your full card number or security code.

We will investigate and arrange correction of any duplicate payment collected by us.

10. Payment Verification and Order Review

An order may require additional review when payment authorization, billing information, or transaction eligibility cannot be confirmed.

If we need information to complete the review, we will contact you using the details provided with your order. Any request will be limited to information reasonably needed to resolve the issue.

We may decline or cancel an order if payment cannot be verified or the transaction appears unauthorized.

If we cancel an order after collecting payment, we will refund the cancelled amount to the original payment method. If only an authorization hold exists, the hold will be released according to the payment provider’s procedures.

If verification affects the stated shipping timeframe, we will notify you in accordance with our Shipping Policy.

11. Discounts and Promotional Offers

Where a promotion requires a discount code, enter the code before completing payment.

Please confirm that the discount appears in the order summary before submitting your purchase.

Promotions may have stated eligibility requirements, expiry dates, product exclusions, or restrictions on combining offers. These conditions will be communicated with the relevant promotion.

If a valid advertised discount is not applying correctly, contact us before placing the order so we can help investigate.

12. Order Cancellations and Payments

To request cancellation, email sales@wildhuntsteel.com as soon as possible with your order number.

We will try to accommodate the request before fulfillment begins. Once fulfillment or shipment has started, cancellation may no longer be possible, and eligible items may need to follow our return process.

If an order is cancelled before payment is collected, you may see an authorization release rather than a separate refund.

If payment has already been collected for an order we agree to cancel, we will arrange a refund to the original payment method.

These conditions do not limit your rights when we cannot ship within the promised timeframe or when cancellation is otherwise required by law.

13. Returns and Refunds

We accept eligible returns of new and slightly used items requested within 30 calendar days after delivery, subject to our Return and Refund Policy.

Returns are made by mail. Authorized return shipping is free, and we do not charge restocking or refund-processing fees.

For an eligible returned item, we will issue the refund within 10 calendar days after receiving the return. Inspection is included within this period.

Refunds are issued to the original payment method used for the purchase. Store credit will not be substituted unless you agree.

Your bank, card issuer, or payment provider may require additional time to display the credit after we issue it. We will email you when the refund has been issued.

For a change-of-mind return, an original Express Shipping charge is normally non-refundable once that delivery service has been provided. Refunds arising from our error or a damaged, defective, or incorrect item are handled as explained in our Return and Refund Policy.

Refunds for cancelled or unshipped orders are handled separately; they do not require receipt of a returned product.

14. Missing Refunds or Closed Payment Accounts

If we have confirmed that your refund was issued but it has not appeared:

  • Review the original payment account’s transaction history.

  • Ask your bank or payment provider about its refund-posting timeframe.

  • Contact us if you need confirmation or further assistance.

If your original card has expired or your payment account has closed, contact your bank or payment provider for guidance on how it handles incoming refunds. Please also notify us if the provider reports a problem with the refund.

For payment security, we cannot automatically redirect a refund to an unrelated person or payment account.

15. Unrecognized Charges and Payment Disputes

If you do not recognize a charge associated with an order from our store, contact sales@wildhuntsteel.com so we can help identify the transaction.

Please provide the transaction date, amount, and any available order reference, with sensitive financial information concealed.

If you suspect unauthorized use of your payment account, contact your bank or payment provider promptly.

Contacting us is not a condition for exercising any dispute or chargeback rights available through your payment provider or applicable law. Where a formal dispute is already open, we will cooperate with the provider’s process.

16. Payment Support

For payment questions, billing concerns, duplicate-charge reports, or refund assistance, contact:

Wild Hunt Steel
Operated by Western Trading Company Inc.

7080 N McCormick Blvd
Lincolnwood, Illinois 60712
United States

Email: sales@wildhuntsteel.com
Website: https://wildhuntsteel.com

Please include your order number when available. Never include your full payment-card details, security code, password, or authentication codes.