Refund and Returns Policy

Last updated: September 13, 2026

At Wild Hunt Steel, we accept eligible returns of new and slightly used items within 30 calendar days after delivery. Returns are made by mail and are free of charge when arranged through our authorized return process.

This policy applies to purchases made through wildhuntsteel.com for delivery within the United States.

1. 30-Day Return Window

You may request a return within 30 calendar days of receiving your order.

To begin a return, email sales@wildhuntsteel.com with:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your return.

  • Photographs if the item is damaged, defective, or incorrect.

Please contact us before mailing your return. We will provide return authorization, shipping instructions, and confirmation of the return address.

A request submitted within the 30-day window remains eligible while we arrange your return instructions.

2. Accepted Item Conditions

We accept returns of products in new or slightly used condition.

Slightly used items may show minor signs of careful handling or light use but must remain complete, functional, and free from substantial damage.

For an eligible return, the item should:

  • Be the product purchased from Wild Hunt Steel.

  • Be in new or slightly used condition.

  • Include the original sheath, case, accessories, and other supplied components.

  • Be free from significant damage, unauthorized modification, or excessive wear.

  • Be safely packaged for return shipment.

Please include the original packaging where available. Missing outer packaging alone does not automatically make an otherwise eligible return unacceptable.

Products with substantial damage caused by misuse, improper storage, alteration, or neglect may not qualify for a standard return. This does not affect returns for problems present when the item was delivered.

3. Return Method and Costs

Returns are accepted by mail. Customers are responsible for securely packing the item and handing the package to the designated carrier.

Authorized returns are free. We will provide a prepaid return shipping label or arrange another return method at no cost to you.

We do not charge:

  • Return shipping fees through our authorized return process.

  • Restocking fees.

  • Refund-processing fees.

Please follow the shipping instructions provided by our team. If you choose to purchase your own shipping service without prior agreement, reimbursement of that separately purchased service is not guaranteed.

Do not send an item to an unconfirmed address or use a different return method without contacting us first.

4. How to Return an Item

  1. Contact us: Email sales@wildhuntsteel.com within 30 calendar days after delivery.

  2. Receive instructions: We will provide authorization, the confirmed return address, and a prepaid label or other free return arrangement.

  3. Pack the item: Secure the product and include its supplied accessories and your order number.

  4. Mail the package: Hand it to the designated carrier according to our instructions.

  5. Keep your receipt: Retain the tracking number and proof of carrier acceptance until the return is resolved.

If you need help using the return label or arranging shipment, contact us before sending the package.

5. Safe Packaging for Knives and Edged Tools

Knives and edged tools must be packaged securely to protect anyone handling the shipment.

Please:

  • Place the blade inside its sheath or an appropriate protective covering.

  • Secure the cutting edge and point so they cannot penetrate the package.

  • Use a rigid shipping box with adequate internal cushioning.

  • Prevent the item from moving inside the box.

  • Include accessories securely so they do not damage the product.

  • Follow the designated carrier’s packaging requirements.

Never mail an exposed blade or place a loosely packed knife in an envelope.

If the original packaging arrived damaged or cannot be reused safely, contact us for guidance before mailing the return.

6. Inspection and Refund Timeline

We will notify you when your return is received and inspect it promptly to confirm that it meets this policy.

For an eligible return, we will issue your refund within 10 calendar days after receiving the returned item. Inspection is included within this period.

Refunds are issued to the original payment method used at checkout. We will not substitute store credit unless you expressly agree.

Your bank, card issuer, or payment provider may require additional time to display the credit after we issue it. This posting period is separate from our 10-day refund-issuance period.

We will email you when the refund has been issued. If the return does not meet the stated conditions, we will explain the reason and discuss the available next steps.

7. Refund Amount and Original Delivery Charges

For an eligible return, we refund the purchase price paid for the returned item, including applicable refundable tax.

There are no restocking or refund-processing deductions.

Standard delivery is free, so no original Standard Shipping charge will be deducted from your refund.

If you selected the optional $15 Express Shipping service, that original delivery charge is normally non-refundable for a change-of-mind return after the service has been provided.

When the return results from our error or a verified damaged, defective, or incorrect item, we will also refund the applicable original shipping charge where appropriate or required by law.

8. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact sales@wildhuntsteel.com promptly, preferably within 7 calendar days after delivery.

Include:

  • Your name and order number.

  • A description of the problem.

  • Clear photographs of the product and the issue.

  • Photographs of the packaging and shipping label, where available.

Please avoid further use, sharpening, modification, or attempted repair while we review the issue. Retain the product and packaging until we provide instructions.

After verification, we will arrange an appropriate replacement, refund, or other remedy agreed with you. Any required return shipping will be free.

The requested seven-day reporting period helps us investigate promptly. It does not replace the 30-day return window or limit your rights under applicable law.

9. Exceptions to Change-of-Mind Returns

The following are excluded from standard change-of-mind returns:

  • Engraved, personalized, customized, or made-to-order products.

  • Gift cards, except where redemption or refund is required by law.

  • Items clearly identified as non-returnable final-sale products before purchase.

  • Products with substantial customer-caused damage, excessive wear, or unauthorized modifications.

An ordinary discount or sale price does not, by itself, make an item non-returnable.

These exclusions do not remove your rights when an item arrives damaged, defective, incorrect, or materially different from its description.

10. Exchanges

If you would like a different item, contact us to discuss availability and the return process.

You may return the original eligible item for a refund and place a separate order for the replacement product.

If we arrange a direct exchange, we will confirm the replacement item, any price difference, and any applicable replacement-delivery charge before proceeding. Returning the original eligible item through our authorized process remains free.

If a suitable replacement is unavailable, we will process an eligible refund to your original payment method.

11. Order Cancellations

Send cancellation requests to sales@wildhuntsteel.com as soon as possible.

We will try to cancel your order before fulfillment begins. If processing has already started, cancellation may no longer be possible.

Once an order has shipped, an eligible item can be returned after delivery through the process described in this policy.

Personalized, engraved, customized, or made-to-order work generally cannot be cancelled once production begins, except where required by law.

These conditions do not limit your cancellation rights when we cannot ship within the promised timeframe.

12. Refused or Unclaimed Shipments

Refusing delivery or leaving a package unclaimed does not automatically register a return request.

Please contact us so we can identify the order and arrange the appropriate next steps.

If the package is returned to us, we will review its condition and your return eligibility. We will explain any applicable original delivery or carrier return-to-sender charges before finalizing a refund, where permitted by law.

These charges do not apply to returns made using our authorized free return process or to delivery failures caused by our error.

13. Return Tracking and Delays

Please retain your carrier receipt and tracking information.

If a return sent using our provided label appears delayed or lost, contact us with the tracking number and proof of carrier acceptance. We will work with the carrier to investigate and explain how your return will be resolved.

If you have not received a refund-issuance confirmation within 10 calendar days after tracking confirms delivery to our authorized return address, contact sales@wildhuntsteel.com.

14. Contact Information

For return requests, refund questions, or assistance with an order, contact:

Wild Hunt Steel
Operated by Western Trading Company Inc.

7080 N McCormick Blvd
Lincolnwood, Illinois 60712
United States

Email: sales@wildhuntsteel.com

Please contact us for authorization and confirmation of the return address before mailing any product.