Refund and Returns Policy

Your satisfaction is important to us at Wild Hunt Steel. We take great pride in the quality of every blade we forge. Please read our returns and refund policy carefully before making a purchase.

Our Commitment to Quality

Every Wild Hunt Steel blade is hand-inspected before shipping. We stand behind our craftsmanship and will work with you to resolve any issues with your order.

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom and bespoke orders are non-refundable unless the item arrives damaged or defective.

Non-Returnable Items

The following items cannot be returned. Custom carved or personalized blades are non-returnable. Items that have been used, sharpened, or modified after delivery are not eligible. Gift cards are also non-returnable.

How to Start a Return

To initiate a return, please contact us through our Contact Us page within 30 days of receiving your order. Include your order number and a brief description of the reason for the return. We will respond within 1 to 2 business days with return instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 to 7 business days and credited back to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original and place a new order once your refund is processed.